Privacy Policy

Effective Date: 5/1/2026

Acoustic Hill is a DBA of Sopra Agency LLC, a California limited liability company. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit acoustichill.com, submit an inquiry, communicate with us, or interact with our advertising.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you when you submit an inquiry, complete a contact form, book a consultation, subscribe to our email list, or otherwise communicate with us.

This may include:

  • Name

  • Email address

  • Phone number

  • Event date

  • Event type

  • Event location or venue, if provided

  • Details you choose to share about your wedding, private event, or music needs

  • Communications between you and Acoustic Hill

We may also collect limited technical and usage information when you visit our website, including:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Referring website or advertisement

  • Interactions with our website

  • Cookie and tracking data

2. How We Use Your Information

We use personal information to:

  • Respond to inquiries

  • Follow up by email, phone, or text

  • Schedule consultations

  • Prepare proposals, contracts, invoices, and event details

  • Provide ceremony, cocktail hour, private event, and related music services

  • Manage client communication through tools such as Gmail and HoneyBook

  • Process payments through Stripe

  • Send newsletters or marketing emails, where permitted

  • Improve our website, advertising, and client experience

  • Measure advertising performance

  • Retarget website visitors with relevant ads

  • Comply with legal, tax, accounting, and business obligations

3. Email, Phone, and Text Communication

When you submit an inquiry, we may contact you using the email address or phone number you provide. This may include email follow-ups, phone calls, or text messages related to your inquiry, consultation, booking, event planning, or services.

You may ask us to stop contacting you at any time by emailing hello at acoustichill.com. Marketing emails will include an unsubscribe option where required.

4. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve user experience, and measure advertising performance.

We use tools that may include:

  • Squarespace for website hosting and form functionality

  • Google Analytics to understand website traffic and visitor behavior

  • Meta Pixel to measure ad performance and support retargeting on Meta platforms such as Facebook and Instagram

Google explains that Analytics advertising features may collect data through Google advertising cookies and identifiers. Meta Pixel and similar tools may collect information about your activity on our website and use it for advertising measurement, retargeting, and related purposes.

You can usually control cookies through your browser settings. Depending on your location, you may also have rights to opt out of certain advertising or tracking uses.

5. Meta Instant Forms and Advertising

If you submit information through a Meta Instant Form, Facebook Lead Ad, Instagram form, or similar Meta advertising feature, we receive the information you provide through that form. We use that information to respond to your inquiry, follow up about Acoustic Hill services, and manage prospective client communication.

We do not upload lead or customer lists to Meta at this time. We may, however, use Meta Pixel and retargeting tools to show relevant ads to website visitors.

6. How We Share Information

We do not sell your personal information.

We may share personal information with trusted service providers and business tools that help us operate Acoustic Hill, including:

  • Website hosting and form providers, such as Squarespace

  • Email and communication providers, such as Gmail

  • Client management tools, such as HoneyBook

  • Payment processors, such as Stripe

  • Analytics and advertising providers, such as Google and Meta

  • Vendors, assistants, subcontractors, venues, planners, or event partners when reasonably necessary to deliver services

When we share information with event vendors or subcontractors, we aim to share only what is reasonably necessary for planning, logistics, communication, and performance of services.

We may also disclose information if required by law, legal process, or to protect our rights, clients, business, or others.

7. Payments

We do not collect payment information directly through our website. Payments may be processed through third-party payment providers such as Stripe.

We do not store full credit card numbers or payment card details ourselves. Payment information is handled by the payment processor according to its own privacy and security practices.

8. Client Photos, Testimonials, and Marketing Materials

We do not use client photos, videos, testimonials, names, or event details for marketing unless the client has agreed.

Any approved marketing use may include website content, social media, advertising, portfolio materials, or promotional materials.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing client relationships, providing services, maintaining business records, complying with legal obligations, resolving disputes, and supporting tax, accounting, and administrative needs.

When information is no longer reasonably needed, we may delete, anonymize, or securely retain it as required by law or legitimate business needs.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, email system, or online service can guarantee complete security.

You should avoid sending sensitive personal information through website forms or email unless necessary.

11. Your Privacy Choices

You may contact us to request that we:

  • Confirm whether we have personal information about you

  • Correct inaccurate information

  • Delete certain information

  • Stop sending marketing emails

  • Stop contacting you by phone or text

  • Answer questions about how your information is used

To make a request, email us at:

hello at acoustichill.com

We may need to verify your identity before responding to certain requests.

12. California Privacy Notice

Sopra Agency LLC is based in California. California privacy laws may give certain California residents rights regarding personal information, including the right to know, delete, correct, and opt out of certain uses of personal information.

The California Consumer Privacy Act gives California consumers rights regarding certain personal information collected by covered businesses. Not every small business is subject to every CCPA requirement, but this Privacy Policy is intended to provide clear notice about the categories of information we collect, how we use it, and how to contact us.

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, email address, phone number, IP address

  • Commercial information, such as inquiry details, booking status, services requested, and payment-related records

  • Internet or electronic network activity, such as website usage and analytics data

  • Professional or event-related information you choose to provide, such as event type, event date, venue, planner, or related details

  • Communications and inquiry content

We use these categories for the purposes described in this Privacy Policy.

We do not sell personal information. We do not currently upload lead or customer lists to Meta. Because we use Meta Pixel, Google Analytics, and retargeting tools, some information may be processed by advertising and analytics providers to help measure and deliver advertising.

To exercise privacy rights, contact us at:

hello at acoustichill.com

13. Visitors Outside California or the United States

Although Acoustic Hill is based in California, we may receive inquiries from clients outside California or outside the United States.

If you contact us from outside the United States, you understand that your information may be processed and stored in the United States, where privacy laws may differ from those in your location.

14. Children’s Privacy

Our website and services are intended for adults seeking wedding, private event, or related music services. We do not knowingly collect personal information from children under 13.

15. Third-Party Websites

Our website may link to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third-party websites or services.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

17. Contact Us

For questions about this Privacy Policy or your personal information, contact:

Acoustic Hill
DBA of Sopra Agency LLC
Email: hello at acoustichill.com
Website: acoustichill.com